Samsung · Heat pumps · Samsung EHS Mono R32 (air-to-water monobloc)
912Normal flow rate error
Name in the manufacturer's documentation (service manual): Normal flow rate error
[1]
In plain words (editorial)
Water flow is detected for 10 minutes although the water pump signal is off (normal flow rate error).
When to call a service technician: Call the installer – for example an external pump or valve may be causing flow.
✎ editorial – written from the cited sources, not a manufacturer statement. Status: draft.
For technicians
Detection conditions (source text)
- Normal (non-zero) flow rate detected for 10 min while water pump signal is OFF[2]
⚠ Work on refrigerant circuits, mains electricity and PV DC wiring is for qualified technicians only.
The Polish page has more detail (plain-language explanation, safe checks, guides): Read in Polish →
Sources
Every statement has a footnote to the document and PDF page. “Quote verified” means the quote was found automatically in the text of that page.
- [1] Samsung EHS R-32 Mono Outdoor (AE***RXYDEG/DGG) – Installation manual (DB68-08408A-07 (2024-01-10)) , p. 44 official manufacturer document quote verified
Normal flow rate error
- [2] Samsung EHS R-32 Mono Outdoor (AE***RXYDEG/DGG) – Installation manual (DB68-08408A-07 (2024-01-10)) , p. 44 official manufacturer document quote verified
in case of normal flow rate in 10min during water pump signal is OFF